Cancellation Policy

We understand that things come up, but when you forget to cancel your appointment without giving notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.


Sick Policy:

  • If you are experiencing flu like symptoms, fever, sneezing, runny nose, pink eye, rash, or vomiting please reschedule your appointment. The health, cleanliness and safety of Vanessa Valliant and her studio space for other clients is our top priority.

  • Vanessa Valliant reserves the right to reschedule based on her own health safety needs to not transfer illness to clients.


Do & Go’s:

Cancellation:

  • Cancellations within 3 business days to event date will require a kill fee.

  • Cancellations must be submitted in writing by email to vanessa@vanessavalliant.com

  • Same day cancellation results in 100% total of balance.

  • A cancellation due to weather, travel conditions or budget deductions or relocation of event is beyond the artists control and results in a kill fee.

  • The makeup artist reserves the right to refuse service to the clients including, but not limited to, abusive and threatening behavior.

Reschedule:

  • Reschedule of project will be based on artist availability.

  • If a contract has been signed and the artist is unavailable for the reschedule date(s), full project rate is due to the artist.

Kill Fee:

  • A kill fee of 75% of quote will be charged to the client if there is a cancellation within 24 hours of project start time.

  • A kill fee of 50% of quote will be charged to the client if there is a cancellation within 3 days to project start time.

  • A kill fee of 100% of total quote for project will be required due to weather, travel conditions, budget deductions, relocation of project or full cancellation of project by the client.

  • A kill fee of 100% of quote is required for any reschedule dates the artist is unavailable for.


On Set:

Cancellation:

  • Cancellation within 3-7 business days will require a kill fee.

  • A cancellation due to weather, travel conditions or budget deductions will require a kill fee and are out of the artists control.

  • The makeup artist reserves the right to refuse service to the clients including, but not limited to, abusive and threatening behavior.

Kill Fee:

  • 24 hours to project date. A kill fee of 100% of project will be due to the artist with a 30 day term.

  • 72 hours to project date. A kill fee of 50% of project will be due to the artist with a 30 day term.

  • 4-7 business days no fee required.